At Nola Trims, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our refunds and returns policy below.
Return Eligibility
Items must be returned within 14 days from the date of delivery.
Products should be unused, in their original packaging, and in the same condition as when you received them.
Customized or personalized items are not eligible for returns unless there is a manufacturing defect.
Return Process
To initiate a return, please contact us within 14 days of delivery at [email protected] with your order details and reason for return.
Our customer service team will provide you with instructions on how to return your item.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund.
If approved, your refund will be processed within 7 business days to the original payment method or as store credit.
Please note that any shipping or delivery charges are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos and order details at [email protected].
We will work promptly to resolve the issue by offering a replacement or refund.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.
Contact Us
For any questions or to start a return, please email us at [email protected]